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I am the support coordinator
for a medium sized software
company. We provide help desk
and front-line support facilities
for our customers in seven different
time zones across four countries.
Earlier this year, an increase
in foreign sales caused the
number of time zones we deal
with to increase to more than
double the number we previously
handled. Even keeping track
of a small number of different
time zones can be difficult,
but seven at once proved to
be almost impossible.
We needed some way of viewing
the time simultaneously in seven
or more different time zones.
At first we tried looking for
a hardware solution, but the
devices we found were too small
to operate for the whole support
team and too expensive to allow
purchasing one for every staff
member. None of the hardware
devices we found displayed the
number of time zones we wanted
at the same time.
Inevitably, we began searching
for software to solve the problem.
We found WorldTimer from Castle
Software in the Google search
engine, and downloaded the 30
day evaluation version.
The installation process was
quick, smooth and painless,
and it only gets better from
there. WorldTimer fits our requirements
perfectly and is simple to set
up and use. We have seven digital
clocks displaying the time in
different time zones
The ability to hide the WorldTimer
window and bring it back quickly
is very important to us. Most
of our staff have a large number
of applications running at the
same time, so their taskbars
become crowded. You don't need
to search through the application
buttons on the taskbar to find
WorldTimer. To bring the WorldTimer
window back to in to view, all
you have to do is click once
on the image in the tray window.
As an added bonus that was
not one of our original requirements,
we found that WorldTimer also
has the ability to synchronize
the PC system clock using atomic
clocks on the Net. It even works
from behind our firewall.
By then it was an easy decision
to purchase licenses for each
of our support staff and now
they have WorldTimer running
on their PCs all day, every
day.
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